We are happy to exchange goods. The quickest and cheapest way is to reorder the item you would like. Please return the item you tried and when received we will refund.
If you require a refund only, please return the original item to us. As soon as it is received we will refund the cost of the item within maximum 14 days, but generally within a few working days. In some cases for refunds we need your bank account or IBAN number. Please add this number or your order number to your return. All cost of returning items is for the customer. Payment transaction costs incurred with the order are not refundable!
All items purchased on www.gunnar-optiks.eu can be returned without reason within 14 days of receipt. The purchase is only final after these 14 days. Items MUST be returned in the original packaging, without scratches or damage, tags intact, with the order reference number. The costs for returning goods are for the account of the sender. We will not refund or exchange if these conditions are not met. Transaction costs incurred with the order will not be refunded!
The following applies to return shipments from outside the European Union
You have to take care of the shipping cost and export documentation. Costs made by us to import your return will be deducted from the amount to be refunded by us. Part of the VAT and all import taxes paid by us at the time of shipment are not refundable. In case you have paid shipping costs at the time of ordering, these will not be refunded.
Gunnar Optiks Europe
2201 CZ Noordwijk ZH
The GUNNAR non-prescription warranty policy covers products against defects in materials and workmanship for a period of one (1) year from the original date of purchase. You are automatically eligible for GUNNAR warranty when you make a purchase on www.gunnar-optiks.eu. No registration required.
Scratched lenses are considered normal wear and tear and are not covered under GUNNAR warranty. Any damages caused by accidents, neglect, improper use or improper storage are also not covered under warranty. Warranty claims may only be made on the originally purchased product and from the original purchase date. There is no warranty coverage provided by GUNNAR OPTIKS EUROPE when an item is not purchased on www.gunnar-optiks.eu.
To file a claim, you’ll need to send an email to firstname.lastname@example.org and mention the problem, your order number or invoice number and the purchase date. Once you submit your claim, our team will review and notify you of your approval or denial within 3-5 business days.
While your claim is under review, please do not throw away your GUNNAR glasses, as we may need to follow up or request additional photos.
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