We are happy to exchange goods. The quickest and cheapest way is to reorder the item you would like. Please return the item you tried and when received we will refund.
If you require a refund only, please return the original item to us. As soon as it is received we will refund the cost of the item within maximum 14 days, but generally within a few working days. In some cases for refunds we need your bank account or IBAN number. Please add this number or your order number to your return. All cost of returning items is for the customer.
All articles purchased on www.gunnar-optiks.eu can be returned within 14 days upon receipt without reason given. The purchase is only definitive after these 14 days Items MUST be returned in the original packaging, without scratches or damage, tags intact, with a note of the order reference number. We will not refund or exchange if these conditions are not met.
The following applies to return shipments from outside the European Union
You have to take care of the shipping cost and export documentation. Costs made by us to import your return will be deducted from the amount to be refunded by us. VAT and any import taxes paid by us at the time of shipment are not refundable. In case you have paid shipping costs at the time of ordering, these will not be refunded.
Gunnar Optiks Europe
2201 CZ Noordwijk ZH
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