Return, Refund and Warranty Policy


We understand that preferences can change. That's why we offer hassle-free exchanges within 14 days of receiving your order. Choose the option that works best for you:

  1. Quick Reorder Option:

    • Reorder the desired item on our website.
    • Return the item you'd like to exchange within 14 days.
    • Upon receiving the return, we'll process a prompt refund.
    • Please note, return shipping costs are the responsibility of the customer.
  2. Return and Replace Option:

    • If you prefer, return the item within 14 days.
    • Once we receive the returned item, we'll send the replacement at no additional cost.
    • Please note, return shipping costs are the responsibility of the customer.

In cases where the chosen glasses differ in price, we'll reach out to you. If the replacement is more expensive, we'll request payment. If it's less expensive, we'll initiate a refund. Your satisfaction is our priority.



If you require a refund only, please return the original item to us. As soon as it is received we will refund the cost of the item within maximum 14 days, but generally within a few working days. In some cases for refunds we need your bank account or IBAN number. Please add this number or your order number to your return. All cost of returning items is for the customer. Payment transaction costs incurred with the order are not refundable!

Important Information

All items purchased on can be returned without reason within 14 days of receipt. The purchase is only final after these 14 days. Items MUST be returned in the original packaging, without scratches or damage, tags intact, with the order reference number. The costs for returning goods are for the account of the sender. We will not refund or exchange if these conditions are not met. Transaction costs incurred with the order will not be refunded!

The following applies to return shipments from outside the European Union

You have to take care of the shipping cost and export documentation. Costs made by us to import your return will be deducted from the amount to be refunded by us. Part of the VAT and all import taxes paid by us at the time of shipment are not refundable. In case you have paid shipping costs at the time of ordering, these will not be refunded.

Return Address

Gunnar Optiks Europe
‘s-Gravendijckseweg 35D
2201 CZ Noordwijk ZH
The Netherlands


The GUNNAR non-prescription warranty policy covers products against defects in materials and workmanship for a period of one (1) year from the original date of purchase. You are automatically eligible for GUNNAR warranty when you make a purchase on No registration required.

Scratched lenses are considered normal wear and tear and are not covered under GUNNAR warranty. Any damages caused by accidents, neglect, improper use or improper storage are also not covered under warranty. Warranty claims may only be made on the originally purchased product and from the original purchase date. There is no warranty coverage provided by GUNNAR OPTIKS EUROPE when an item is not purchased on

To file a claim, you’ll need to send an email to and mention the problem, your order number or invoice number and the purchase date. Once you submit your claim, our team will review and notify you of your approval or denial within 3-5 business days.

While your claim is under review, please do not throw away your GUNNAR glasses, as we may need to follow up or request additional photos.

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GUNNAR - CRUZ KIDS 4-8 YEARS - Gaming/Computer Glasses - Magenta - Clear Natural
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