Return, Refund and Warranty Policy

Return & Warranty Policy – GUNNAR Optiks EU

Thank you for shopping with gunnar-optiks.eu. We’re committed to providing a clear and fair return and warranty policy in compliance with EU regulations. This policy applies exclusively to purchases made through this website.

14-Day Return Policy (Right of Withdrawal)

You have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving any reason.

Conditions:

To initiate a return, email [email protected] within 14 days of delivery. You’ll receive instructions for return processing.

Once the return is received and inspected, we will issue a full refund (excluding original shipping charges, if applicable).

Return address:

Fulfilment Enschede – Monta
Ingenieur Hanlostraat 15
7547 RD Enschede
Netherlands

Returns After 14 Days (Up to 30 Days)

Returns requested after 14 days, but within 30 days of delivery, are still accepted under the following conditions:

Returns after 30 days are not accepted unless the item is covered under warranty.

Prescription Products – Final Sale

All prescription products are custom-made and are not eligible for return, exchange, or refund, except in the case of a verified manufacturing defect under warranty.

Promotional Items

If your order included free promotional items (e.g., gifts with purchase or bundles):

Warranty – 2-Year Legal Guarantee (EU)

All purchases made through gunnar-optiks.eu are covered by a 2-year legal warranty in accordance with EU consumer protection law.

⚠️ This warranty only applies to products purchased directly from gunnar-optiks.eu.
Items purchased elsewhere (e.g., other retailers or websites) are not covered by this warranty and must be returned through the original seller.

Covered under warranty:

Not covered:

To file a warranty claim:

How to Start a Return or Warranty Claim

Please contact our support team at [email protected] and include:

We’ll respond with next steps and confirm the return eligibility.

Additional Notes

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GUNNAR - CRUZ KIDS 4-8 YEARS - Gaming/Computer Glasses - Magenta - Clear Natural
$46.00
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