Return, Refund and Warranty Policy

Return & Warranty Policy – GUNNAR Optiks EU

Thank you for shopping with gunnar-optiks.eu. We’re committed to providing a clear and fair return and warranty policy in compliance with EU regulations. This policy applies exclusively to purchases made through this website.

14-Day Return Policy (Right of Withdrawal)

You have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving any reason.

Conditions:

• Items must be returned unused, in original condition, and with all original packaging.
• The Return (including shipping costs) is the responsibility of the customer.
• Use a trackable shipping method; we are not liable for items lost during return transit.

To initiate a return, email [email protected] within 14 days of delivery. You’ll receive instructions for return processing.

Once the return is received and inspected, we will issue a full refund (excluding original shipping charges, if applicable).

Return address:

Fulfilment Enschede – Monta
Ingenieur Hanlostraat 15
7547 RD Enschede
Netherlands

Returns After 14 Days (Up to 30 Days)

Returns requested after 14 days, but within 30 days of delivery, are still accepted under the following conditions:

• A partial refund of 80% of the product value will be issued.
• Items must be unused and in original condition.
• Return shipping costs remain the customer’s responsibility.

Returns after 30 days are not accepted unless the item is covered under warranty.

Prescription Products – Final Sale

All prescription products are custom-made and are not eligible for return, exchange, or refund, except in the case of a verified manufacturing defect under warranty.

Promotional Items

If your order included free promotional items (e.g., gifts with purchase or bundles):

• These items must be returned with the main product.
• If promotional items are not returned, only 50% of the original order value will be refunded.

Warranty – 2-Year Legal Guarantee (EU)

All purchases made through gunnar-optiks.eu are covered by a 2-year legal warranty in accordance with EU consumer protection law.

⚠️ This warranty only applies to products purchased directly from gunnar-optiks.eu.
Items purchased elsewhere (e.g., other retailers or websites) are not covered by this warranty and must be returned through the original seller.

Covered under warranty:

• Manufacturing and material defects
• Non-conformity with advertised features or performance

Not covered:

• Damage due to misuse, accidents, improper care, or unauthorized modifications
• Normal wear and tear

To file a warranty claim:

• Contact [email protected] with your order number, issue description, and photos
• If the issue is covered, we will arrange a repair, replacement, or refund
• Return shipping costs will be reimbursed in warranty-approved cases

How to Start a Return or Warranty Claim

Please contact our support team at [email protected] and include:

• Your order number
• Reason for return or defect description
• Supporting photos (if applicable)

We’ll respond with next steps and confirm the return eligibility.

Additional Notes

• Refunds are issued to the original payment method once the return is received and approved.
• Original shipping charges (if any) are non-refundable, unless a product is returned under warranty.
• We reserve the right to deny returns that do not comply with this policy.