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Return & Warranty Policy – GUNNAR Optiks EU
Thank you for shopping with gunnar-optiks.eu. We are committed to providing a clear and fair return and warranty policy in accordance with applicable EU consumer protection legislation.
This policy applies exclusively to purchases made directly through gunnar-optiks.eu.
14-Day Return Policy (Right of Withdrawal)
You have the right to withdraw from your purchase without giving any reason within 14 calendar days.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw through a clear statement before the withdrawal period expires.
You can contact us at:
Please include your order number so that we can process your request efficiently. You may also use the withdrawal form available on our website, but this is not mandatory.
After informing us that you wish to withdraw from the contract, you must return the goods without undue delay and no later than 14 days from the day on which you notified us of your withdrawal.
The deadline is met if you send the goods back before the 14-day return period has expired.
Please send the goods to:
Fulfilment Enschede – Monta
Ingenieur Hanlostraat 15
7547 RD Enschede
The Netherlands
You will have to bear the direct cost of returning the goods.
We recommend using a trackable shipping method and keeping your proof of shipment until your return and refund have been processed.
Please make sure that the goods are properly and securely packaged for the return shipment.
You may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning, in the same way that you would reasonably be permitted to do in a physical shop.
For a full refund, it is important that you return the product in its original condition and undamaged. Make sure the product is properly and securely packaged for the return shipment.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If we receive the product damaged, incomplete or showing signs of use beyond what was reasonably necessary to inspect it, we may deduct an amount corresponding to the actual loss in value from the amount to be refunded.
The absence of or damage to the original packaging does not automatically result in the loss of your right of withdrawal. However, where this causes an actual reduction in the value of the product, this reduction may be taken into account.
If you withdraw from the contract, we will reimburse all payments received from you, including the initial delivery costs.
The reimbursement of the initial delivery costs is limited to the cost of the least expensive standard delivery method offered by us.
If you chose a delivery method that was more expensive than our least expensive standard delivery method, such as express shipping or another premium delivery option, we are not required to reimburse the additional delivery costs.
We will make the reimbursement without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.
We will make the reimbursement using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
You will only have to bear the direct cost of returning the goods. The initial standard delivery costs will not be deducted from your refund.
In addition to your statutory 14-day right of withdrawal, we voluntarily accept certain return requests made after the statutory withdrawal period but within 30 days of delivery.
The following conditions apply to this voluntary return option:
The conditions of this voluntary return option only apply after the statutory 14-day withdrawal period has expired.
Returns requested more than 30 days after delivery are not accepted under this voluntary return policy, unless the product is covered by the statutory legal guarantee or another applicable warranty.
The statutory right of withdrawal does not apply to products that have been made to the consumer’s specifications or are clearly personalised.
This includes prescription glasses that have been manufactured using prescription details or measurements supplied by the customer.
This exclusion does not affect your statutory rights where a personalised or prescription product is defective, damaged, incorrectly manufactured or does not conform to the order.
Non-personalised products are not excluded from the right of withdrawal merely because they are described as final sale.
If your order included a free promotional item, gift or product supplied as part of a bundle, the promotional item should also be returned when you withdraw from the complete order.
If you keep a promotional item, or if it is not returned, we may deduct its reasonable and previously communicated value from your refund.
Any deduction will be based on the actual value of the unreturned item and will not automatically amount to a fixed percentage of the total order value.
The right of withdrawal is separate from your rights concerning defective, damaged, incorrectly delivered or non-conforming products.
Where a product is defective, damaged upon delivery, incorrectly supplied or otherwise does not conform to the contract, please contact us at [email protected] with:
Where the claim is covered by your statutory rights, we will provide an appropriate solution, which may include repair, replacement, a price reduction or a refund.
Reasonable return shipping costs will be covered or reimbursed where the product is returned because it is defective, damaged, incorrectly supplied or otherwise non-conforming.
Products purchased through gunnar-optiks.eu are covered by the applicable statutory legal guarantee for consumer goods.
Under EU consumer protection legislation, consumers are entitled to remedies where a product is defective or does not have the characteristics or performance that were agreed or advertised.
The legal guarantee applies only to the contractual relationship between the customer and the seller from whom the product was purchased.
Products purchased from another retailer, marketplace seller or website must normally be claimed through that original seller.
The legal guarantee may cover:
The legal guarantee does not normally cover:
Nothing in this policy limits or excludes any mandatory statutory consumer rights.
Please contact:
Include the following information where applicable:
We will provide you with the appropriate return instructions.
Your statutory right of withdrawal is not dependent on us approving your return request in advance, provided that you notify us of your withdrawal within the applicable withdrawal period.
Gunnar Optiks Europe
Surinameplein 6
1058 GP Amsterdam
The Netherlands
Chamber of Commerce number: 73679151
VAT number: NL859625539B01
Email: [email protected]
Telephone: +31 85 060 0587
Available on weekdays from 10:00 to 15:00 CET
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